The Furry Companion Store Privacy Statement

Your privacy matters to us. This privacy statement details the personal data The Furry Companion Store collects, the collection process, and the reasons for collection.

Please read this privacy statement carefully. This statement applies to the interactions The Furry Companion Store has with you and the The Furry Companion Store products displayed on our website.

What Personal Data We Collect

The Furry Companion Store collects data from you through our products and our interactions with you to operate smoothly and provide you with the best experience. 

You provide some of this data directly through

  • creating a The Furry Companion Store account or
  • contacting us for support.

We also obtain your data from third parties. We protect third-party data as described in this statement, in consideration of the restrictions imposed by the third-party source.

These third-party sources include, but are not limited to,

  • data brokers from which we purchase demographic data;
  • public business reviews or social media posts;
  • email providers and social networks, on which you give us permission to access your data;
  • our partners in co-branded services or joint marketing activities; and
  • publicly available government databases.

You can choose the product you buy and the data you share. When you are prompted to provide personal data, you are free to decline. Because purchasing our products requires some personal data to be accessible, you cannot buy that product if you choose not to provide the data required to check it out. Likewise, we cannot enter into and perform contracts if you choose not to provide the data we need to collect. We may also have to suspend or cancel your purchase, in which case we will notify you. When you choose not to share personal data, personalizing features will not work for you.

The data we collect depends on the products you buy, the privacy settings you choose, your location, the interactions you have with The Furry Companion Store, and applicable law.

The data we collect can include the following:

  • Name, email address, postal address, phone number, and other similar contact data
  • Security credentials such as passwords and password hints
  • Demographic data such as your age, gender, country, and language
  • Payment data such as your card number and security code
  • Subscription and licensing data
  • Interactions data such as search queries, error reports, and usage data
  • Content and communications you create and receive on our platform
  • Feedback and ratings

How We Use Your Data

The Furry Companion Store uses the data we collect to provide you with the best experience with our products. To be specific, we use your data to:

  • provide the product or carry out the transactions you request;
  • update, secure, and troubleshoot our products, as well as provide support;
  • improve and develop our products;
  • personalize our products for you; and
  • send you promotional communications, target advertising, and recommend relevant offers to you.

We combine the data we collect from your purchase of two different The Furry Companion Store products. Rest assured, we have technological and procedural safeguards in place to prevent certain data combinations prohibited by law. For example, we process data we collect from you when you are not signed in differently from any personal data that uniquely identifies you, such as your name, email address, or phone number.

We process personal data using both automated and human methods. Often, our automated methods are supported by our human methods to improve the accuracy of the former.

Why We Share Personal Data

With your consent, we share your data to provide any product or complete any transaction you have requested.

We also share them with vendors or agents working for us for the purposes and interests of The Furry Companion Store.

Finally, we share personal data to comply with the law, respond to legal processes from law enforcement agencies, protect you from fraud, prevent injuries and loss of life, secure our products, and protect the rights and property of The Furry Companion Store.

How to Control the Data You Share

You can access and control the personal data that The Furry Companion Store has obtained from you by contacting The Furry Companion Store. If you gave The Furry Companion Store your consent to use your data, you can withdraw that any time. You can also ask us to give you access to your data, erase them, or update them.

You can also restrict or object to The Furry Companion Store’s use of your data for

  • direct marketing purposes,
  • when we are pursuing our business interests or those of a third party, or
  • when we are performing a task in the public interest. 

Applicable laws, including the EU General Data Protection Regulation (GDPR), guarantee you these rights, but we uphold them regardless of your location. In some areas, your ability to access or control your data will be limited by applicable law.

If you want to access or control your data, contact The Furry Companion Store using our web form. We will respond to your request within 30 days.

Marketing Preferences

You can choose how you wish to receive promotional communications from The Furry Companion Store, be it by email, SMS, physical mail, and telephone. If you would like to opt out, just follow the opt-out instructions included in that message.

Note that a cookie specific to the web browser you are using stores your opt-out preference. If you delete the cookies on your device, you need to opt out again.

Also note that the data used for The Furry Companion Store advertisements are also used for other necessary purposes, such as activating your purchase, usage analytics, and fraud detection. Thus, opting out of our advertising communications does not stop our data collection. You will continue to receive ads, albeit they may be less relevant to you.

You can opt out of receiving advertisements from our third-party partners by visiting their sites.

Browser-Based Controls

When you use a browser, you can control your data using certain features such as the following:

  • Cookie controls
  • Tracking protections
  • Browser controls for “Do Not Track”

Use of Cookies

Cookies are small text files websites place on your device to store data recallable by the site that placed the cookie.

The Furry Companion Store uses cookies for the following purposes:

  • Storing your preferences and settings
  • Sign-in and authentication
  • Security
  • Storing the information you provide to our website
  • Social media
  • Feedback
  • Personalized advertising
  • Advertising, usage, and performance analytics

Third parties can also place cookies when you visit The Furry Companion Store. In particular, companies we hire to provide services for us set cookies when you visit our site. They process the data they collect in accordance with their privacy policies, enabling them to collect and combine information about your activities across the Web.

How to Control Cookies

Most web browsers provide controls for blocking or deleting cookies. Refer to your browser’s instructions to block or delete cookies.

Certain features of The Furry Companion Store’s products depend on cookies. Blocking cookies may prevent you from signing in or using some features. Furthermore, deleting cookies also deletes any settings and preferences stored by those cookies and will require you to reset them.

Your The Furry Companion Store Account

Your The Furry Companion Store account allows you to sign in to our website and activate our products, as well as those of select The Furry Companion Store partners. With your The Furry Companion Store account, you can personalize your experience, make payments using the payment instruments associated with your The Furry Companion Store account, and enable other features.

Contact Us

If you have a privacy question, concern, or complaint, please contact us by using our web form.