The Furry Companion Store Return & Refund Policy

The Furry Companion Store will allow the return and exchange of eligible products 30 days from the date of purchase. Just return the product in like-new condition and in its original packaging, including all parts, components, manuals, and documentation. This Return Policy does not supersede any statutory rights that may apply to your purchase.

Some The Furry Companion Store items are not eligible for return or refund. Unless otherwise provided by law or by a specific product offer, the following products are final and non-refundable:

  • Gift cards
  • Personalized or customized products
  • Special-order products that are not part of a promotional offering
  • Used or consumed products
  • Clearance items or those marked as “Final Sale” or “Non-returnable”

When you make an eligible return, we will refund the full amount, less any shipping and handling charges. You will receive your refund in approximately 3–5 business days. Any refunds will be credited to the same account and via the same mode of payment used to place the order.